Page 114 - Hollard Private Portfolio

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How to claim
– Tell us right away
Contact your broker or the emergency response hotline shown in your policy schedule to notify us of a claim as soon as possible, but no later than 72 hours after the claim event. We will tell you what evidence and other documents we need to process the claim.
– Report theft of funds to the issuing bank or mobile wallet company within 48 hours of discovering the theft.
– Report a crime to the police within 72 hours.
– You must do the following when you submit a claim
• Provide evidence of the claim event and describe the likely consequences.
• Preserve any hardware, software and digital data and make these available to us.
• Follow our recommendations to prevent further loss.
• Make use of our service providers.
• Take all reasonable and necessary measures to minimise the duration and effect of any losses after an event.
• Contact your broker immediately if you receive a letter of demand, summons or if another legal process was issued by you or against you.
• Provide complete information on time and send any police reports, court documents, letters of demand or any settlement offers to us.
– You must never do any of the following:
• Admit guilt, fault, liability, or incur any legal costs without first getting our permission.
• Offer or negotiate to pay a claim.
• Accept any offer from another person for any damage that you want to claim for under this policy. If you do, you will not have any claim under this policy.
How we deal with a third party liability claim
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A third party claim must be made against you and reported to us during the period of insurance. We will consider whether you are responsible for causing the damage or loss.
If we do not consider you responsible, we will reject the claim and send a rejection letter to you and the person claiming liability against you.
If you are responsible, we will negotiate with the other party on your behalf. We will attempt to reach a settlement agreement for the amount of the loss, damage or injury.
Cyber insurance
Claims conditions
The conditions set out in the General terms and conditions: Claiming under this policy do not apply to the Cyber insurance section.
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Hollard Private Portfolio – Version 3.0.0 – 20 April 2020