Page 105 - Hollard Private Portfolio - Version 3.5

103
Hollard Private Portfolio – Version 3.5 – 7 May 2024
Legal costs
Our responsibility ends after we have paid a claim
Once we have paid a claim, we have met our responsibilities to you under this policy. We will not be responsible for any
other costs relating to that claim.
We will not pay any interest
We do not pay interest on any amount due by us unless ordered to do so by a South African court of law or an arbitrator
that we have mutually agreed to.
If you do not agree with our claims decision
You may ask us to review our decision within 90 days from receiving our notice and you may take legal action against
us within 270 days from receiving our notice. Please refer to the process explained under How to complain in the
Understanding your policy section.
Prescription – expiry of claims
○ When a claim prescribes, it means that you have lost your right to claim, and we will no longer be legally
responsible for paying that claim.
○ A claim will prescribe after 12 months from the date of the event, unless any of the following applies:
– You have referred the claim to the National Financial Ombud Scheme South Africa NPC.
– You have started legal action against us.
– The claim relates to your legal liability towards another person.
Your specific responsibilities
Report claims immediately
As soon as you become aware of the theft of your identity or any other claim, you must take all necessary steps to limit
the damage. Tell us right away, report it to the police, alert your creditors and follow the advice given to you by your
legal advisers.
Use our preferred legal adviser
We strongly recommend that you use our preferred legal advisers. However, if we agree you may use your own legal
advisers, you are responsible for any differences in the fees charged.
Act in time
You must avoid delays by giving timely and appropriate instructions to the legal advisers. If not, your claim may be
rejected.
Listen to your legal advisers
You must follow the professional advice given to you by the legal advisers, or your claim may be rejected.
Use the Small Claims court where appropriate
If a claim is within the jurisdiction of the Small Claims court, it must be heard there.
Do not incur costs without our consent
You must obtain our consent before incurring any legal costs or expenses; otherwise your claim may be rejected.
Therefore you must send all bills or estimates to us for approval.
Return all recoveries to us
In any legal action that you undertake, you may succeed in recovering costs and expenses from the other party. These
are known as recoveries, and must be returned to us.
Tell us about any additional insurance
You must tell us about any additional insurance that you may have for legal costs and expenses, or your claim may be
rejected.