Page 23 - Hollard Private Portfolio - Version 3.5

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Hollard Private Portfolio – Version 3.5 – 7 May 2024
Understanding your policy
Intentional acts
We do not cover liability, loss or damage caused by criminal, dishonest, reckless or intentional acts committed by you,
members of your household or a co-insured. This includes if the event happens with your or their knowledge or consent.
Liability under agreement
We do not cover any liability because of a written or verbal agreement you entered into.
For example, a tenant agrees to pay for weather-related damage to the building in their lease agreement, even
though such damage would normally be the owner’s responsibility. The tenant’s liability to pay for such damage is not
because of their negligence, but because they agreed to it.
Losses covered by legislation
We do not cover loss or damage as a result of any event where compensation is provided for by written law in South
Africa, or any other country where this policy might apply. An example in South Africa is the Road Accident Fund Act.
Losses covered by other insurance
We do not cover loss or damage to insured property in the event of a claim being settled under another insurance policy
where you are not the policyholder. However, we will consider a claim in the following instances:
○ If the claim is rejected under the other insurance policy.
○ If the cover under the other insurance policy is not sufficient, we will consider the claim for the difference up to
the applicable limit under this policy.
For example: Building materials are stolen during renovations of your home. Because the building materials are
covered under your building contractor’s insurance policy, it means that you cannot claim under this policy. Only if
the contractor’s insurance policy does not cover the building materials in full, will we consider the claim under this
policy up to the applicable limit.
Maintenance and similar acts
There is no cover for loss or damage caused by maintenance, servicing, cleaning, dyeing, bleaching, restoring, altering,
renovating or repairing. There is also no cover for loss or damage to insured property undergoing any process involving
the use or application of water, except to fight a fire.
Mechanical, electrical and electronic breakdown
We do not cover loss or damage caused by electrical or electronic breakdowns, failures, or breakages, unless otherwise
stated. This includes where a component fails to perform to its intended design specifications. Please note that this
exclusion does not apply to your included Geyser cover under the Buildings cover section or to items covered under
Accidental damage – extended cover under the Household contents section.
Mining operations
We do not cover any loss or damage that arises from a mining operation or mining activity, other than an earthquake.
Nuclear events and substances
We do not cover any event related to radioactive or nuclear material in any way.
Operating systems and software
There is no cover for accidental loss of or damage to the operating system and software of electronic devices that is not
caused by physical loss or damage to the item. Please note that this exclusion does not apply to your Additional cover
that you can choose under the All Risks and Personal computers cover section.
Examples of electronic devices: Cell phones, laptops, notebooks, tablets, portable music players, headphones,
gaming devices, wearable technology (such as smart watches), external hard drives, data storage devices, GPSes and
similar electronic items.