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Hollard Private Portfolio – Version 3.5 – 7 May 2024
Buildings
4. Impact
Impact with buildings; falling trees
You are covered for building damage that is caused by sudden impact. Examples are a tree falling onto the
buildings or a wall collapsing onto a part of your property. However, the cover does not apply if the event is
caused by outside agents – for example, tree fellers or building contractors – in the course of the work they are
doing for you.
5. Leaks, flooding
Bursting, leaking, overflowing of water apparatus; leakage of oil
Damage to water apparatus and fixed oil heaters: You are covered for damage to water apparatus and fixed
oil heaters, caused by bursting or leaking. This includes all components that form part of the fixed oil heater or
heating system that generates hot water, such as electrical geysers, gas geysers, solar geysers and heat pumps.
Electrical and solar geysers are covered up to the limits stated in your policy schedule.
Damage to the building: You are covered for damage to the building caused by leaking or overflowing of water
from water apparatus such as geysers, tanks, pipes and heat pumps. You are also covered for damage caused
by the sudden leakage of oil from oil heaters.
Damage to concealed water pipes: We cover the full cost to repair or replace concealed water pipes if they leak
or burst as a result of increased water pressure or freezing.
Although gradual deterioration (such as rust and corrosion) is excluded under the General Exclusion – Gradual
deterioration in the Understanding your policy section, these exclusions do not apply to concealed water pipes
and geysers. We will cover damage to concealed water pipes as a result of this once during the lifetime of the
policy. Thereafter it will be for your own account.
6. Malicious damage
This refers to when someone deliberately causes loss or damage to the building without the intention of getting
any benefit in return.
7. Theft
Theft pay-out depends on circumstances, security and occupancy
The exact amount we pay out for theft always depends on the underlying circumstances. Sometimes we pay out
up to the full sum insured – for example, when the theft occurs from your private residential building while the
premises are unoccupied and the minimum security is in place.
At other times, we pay less than the full sum insured, or simply a limited amount – for example, when the theft
occurs from your outbuildings and the minimum security is not in place and there is no forcible or violent entry.
These lesser amounts are spelled out in your policy schedule.
How much we pay for theft claims
Theft of any part of the buildings in the open
You are covered for theft (or attempted theft) up to the sum insured of any fixed part of the buildings in the
open – for example, the motor from your front gate, the bricks of your driveway.
Pay-out up to the sum insured (if minimum security is in place)
Theft of any part of the buildings
You are covered for the theft (or attempted theft) of any part of the buildings – for example, the fitted carpets or
light fittings in your private residential building – provided you comply with the minimum security requirements.
Damage to your buildings during theft or attempted theft
You are covered for loss or damage to the building caused by theft or attempted theft.