Page 17 - Hollard - Private Portfolio Policy Wording

Claims
How to claim
Step 1:
Step 2:
Step 3:
Step 4:
Tell us right away
Tell us about any event that may lead to a claim as soon as possible, but not later than 30 days a er the event. Give us all the relevant details.
Do not admit liability
Do not under any circumstances admit liability for the event that led to the claim, or make misleading promises to anyone. This means that you should not:
○ make any statements (unless required by law)
○ o er payment to anyone
○ nego ate with anyone claiming from you.
Inform the police
Inform the police immediately a er the event. This is par cularly important when property has been stolen, a motor accident has occurred, people have been injured or died, or a criminal act is suspected. Take all reasonable steps to recover any stolen property and, where safe to do so, nd the guilty person.
Send us the following within 30 days
If you haven’t already dealt with this when you rst reported the claim, please ensure you send us the following within 30 days:
○ full wri en details of the claim (on our standard forms, if required)
○ par culars of any other policy covering the claim
○ any other documenta on we think is necessary to handle the claim (such as police documents, receipts, invoices or witness statements)
○ proof of value and insurable interest, if required by us. Send us all other documents you may receive
Send us any further documenta on you may receive immediately (such as a le er of demand).
Help us with any legal proceedings
Your assistance may be required if we decide to start legal proceedings against any party responsible for the loss. Note that any such legal ac on may be taken in your name.
Step 5: Step 6:
Sign a release
You may have to sign a release before we pay you.
Claim procedure is at your own expense
Unless we speci cally o er to pay or make provision for payment in the Schedule, the en re claim procedure above is done at your own expense.
Hollard Private Por olio 15