Page 16 - Policy Wording - Hollard Prestige Portfolio

14 Hollard Prestige Portfolio – Version 1.5 – 19 June 2024
General terms and conditions
○ Sum insured means the most you can claim for any one incident, the amount stated in the schedule. The sum
insured includes VAT.
○ Supplementary means a document that updates or adds to the information in the schedule and/or policy wording.
○ Tenants means any tenant or sub-tenant or boarder including their family and servants.
○ Unoccupied longer than 60 days means the home is not furnished enough to be lived in, or no-one is eating,
sleeping and living at the home for more than 60 consecutive days.
○ Virus means a piece of unauthorised executable code which propagates itself through your computer system or
network.
○ A warranty means some conditions are so strict that they are actually guarantees on your part – for example, that
all jewellery must be kept locked away in a safe. Make sure you understand all terms and conditions; if you do not,
it may result in us refusing to pay you out for a claim.
○ We/us/our means The Hollard Insurance Company Limited, Reg. No: 1952/003004/06 (Hollard).
○ What it costs us for repairs means what it costs us to repair the item. For replacement, it means the retail price of
the item as if it were new at the time of the loss or damage less any discount available to us.
○ Your family means your spouse, co-habiting partner, children, parents, grandparents and relatives who
permanently live with you most of the time and are financially dependent on you, and where applicable your
personal legal representatives.
General conditions
The following general conditions apply to all the sections of the policy. We may reject your claim if you fail to comply
and/or reclaim any benefit already paid to you and we will be entitled to cancel your policy.
○ Due care means:
– you must take reasonable steps to prevent accidents, bodily injury or illness and to protect your property
against loss or damage
– you must keep any property insured under this policy in good condition and repair and ensure that every
insured item is afforded a level of care and protection commensurate with its value.
○ Duty of disclosure means you must make sure that all the information you give us about yourself, your property
and your risk profile is accurate. This will include for example information about your financial situation, such as
insolvency, taking up a dangerous sport like hang-gliding or a change in the driver of your vehicle. Incomplete or
incorrect information could affect the validity of your policy, and may result in us voiding your policy.
You must tell us immediately of any material changes that may increase the risk of loss or damage to your insured
property. We will then have the right either to cancel the policy, or let it continue with new terms and conditions.
If you are unsure it is bet ter to tell us. If you do not tell us something which you know or should know is relevant,
we might reduce a claim, reject a claim, cancel your policy or if fraud is involved, we can treat the policy as if it
never existed.