Page 19 - Policy Wording - Hollard Prestige Portfolio

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Hollard Prestige Portfolio – Version 1.5 – 19 June 2024
General terms and conditions
○ Sum insured or limit must be stated in the schedule. Any maximum amount which is left blank or has no monetary
amount against it is not insured by the policy.
○ Survey means we may ask a surveyor to survey and quantify the value of your home and/or contents at any time.
Based on the outcome of this survey, we may do any of the following:
– change the terms, conditions and exclusions of your insurance by giving 31 days’ notice
– increase the value of your sum insured
– cancel your insurance by giving 31 days’ notice
– treat your policy as null and void.
It is important to note that the responsibility to verify and agree that the values are adequately stated and reflected
in the survey remains with you.
Terms of the policy means you have to ensure that you, your spouse, partner, children, parents, grandparents
and relatives who permanently live with you and are financially dependent on you comply with the terms and
conditions of this policy. You must read your schedule and any changes to it and the policy together. Any specific
meaning that has been given to a specific word or expression in any part of the policy is the meaning we intend
it to have.
No waiver of any terms, conditions, exclusions or endorsements to this policy will be valid unless we have agreed
to it. The policy falls under the jurisdiction of the courts of law of the Republic of South Africa. It does not include
any awards including costs and expenses of legal processes that a court of law may allow anyone who claims
against you if these do not come from a court of law in the Republic of South Africa.
○ What does 'no claim bonus' (NCB) mean? A discount on your premium as a reward for your good driving and/or
insurance history. On each renewal, your discount will increase, provided you have not made any claims that affect
your NCB. Your NCB will keep increasing until you reach the maximum discount level. If you are eligible, your NCB
is stated in your schedule. When you are paid out for a claim, you may find that your NCB is reduced and your
premium increased.
We have the right to alter the terms of cover for maximum NCB, including excess, premiums and acceptance of
cover according to our underwriting rules.
○ What happens with policy changes and cancellations?
– You can change or cancel your cover or policy at any time and the cancellation takes effect on the date you
request us to cancel it.
– We may change or cancel your cover or policy by giving you 31 days’ writ ten notice thereof at your last
known postal address. We will refund any money we owe on a pro rata basis.
– If we cancel your policy due to fraud, we will not refund any money to you.