Page 40 - Policy Wording - Hollard Prestige Portfolio

38 Hollard Prestige Portfolio – Version 1.5 – 19 June 2024
How we settle your claim
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We will authorise the repairs if we agree that your repairer’s quote is reasonable and it will result
in your motor vehicle being repaired safely and in a cost-effective manner.
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If the repairer is not an approved repairer or the warranty of your vehicle might be affected, we
will ask you to sign an indemnity form.
– If we do not authorise repairs, we will pay you what it would have cost us to repair your motor vehicle. The
amount we pay is normally determined by obtaining a quote from a repairer of our choice.
– When we authorise repairs to your motor vehicle we will:
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ensure the repair work is carried out properly
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use new parts or second-hand parts that are consistent with the age and/or condition of your
motor vehicle
•
only use manufacturer-approved parts if your vehicle is under warranty (but not under an
extended dealer or manufacturer’s warranty).
– When we repair your motor vehicle we will not:
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pay extra to repair your motor vehicle to a bet ter standard, specification or quality than what it
was in before the loss or damage
•
fix a fault or defect in your motor vehicle that existed before the loss or damage occurred unless
the fault or defect was due to repairs previously authorised by us
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pay for repairing pre-existing damage.
– Contribution to repairs
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You might have to contribute to the cost of repairs as a result of the vehicle not being maintained,
wear and tear, weather conditions, rust or corrosion. We will determine how much you pay
depending on how worn these items were when the damage happened.
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If you do not agree to pay these amounts, we will pay you out the amount determined to be the
cost of repairs less any contribution charges.
○ If your motor vehicle is a total loss
– Your motor vehicle becomes a total loss if it is stolen and unrecovered after 14 days or when we decide it
is uneconomical, impractical or unsafe to repair.
– No payment will be made until we are in possession of the title of the motor vehicle. Salvage becomes
our property. You are required to render assistance to us to obtain the title and taking possession of the
vehicle.
○ Personal property or caravan contents claims
If we agree to pay a claim for loss, theft or damage to your personal property or caravan contents, we will decide
if we:
– repair or replace it to the same condition, standard and specification it was in before the incident, or
– pay you what it would cost us to repair or replace it.