Page 95 - Hollard Private Portfolio - Version 3.3

Motor
If your vehicle is less than 12 months old
If you are the first registered owner of your vehicle, and it is less than 12 months old with less than 30 000 km on the odometer, we may replace it with a similar vehicle or pay for the list price of a new one. This applies when your vehicle is a write-off or has been stolen.
If a part is not available
If a part needed for the repair of your vehicle is not available in South Africa as a standard (ready-made) part, we will pay an amount equal to the value of that part. We will also pay all reasonable costs to transport the part up to the limit stated in the Schedule.
Do we always use new parts?
If your vehicle is still covered by the standard manufacturer’s warranty we will always use new "Original Equipment Manufacturer" (OEM) parts only. After that we may use second-hand or alternative parts of similar age and condition as your vehicle. We may also use new OEM parts or certified parts from other manufacturers.
Window glass
We may use suppliers other than the original manufacturer but always subject to certification and subject to the required SABS standards.
You always pay the first amount, or excess
You will always have to pay the first part of any claim settlement. This is known as the excess, and is listed in the Schedule.
Your bank may take part of your pay-out
If you are financing your vehicle with a bank or authorised credit provider, be aware of the fact that they are entitled to use your insurance pay-out for a write-off to settle any money that you still owe them, if they feel that this is the only way to recover the money. This is a standard clause in the contract that you signed with them when you purchased your vehicle.
How we handle claims in neighbouring countries
○ if you have a valid claim, we may decide either to have the vehicle repaired in the country concerned, or have you bring it back to South Africa for repairs
○ we will not pay for the following:
– theft of parts or accessories while the vehicle is left unguarded at the scene of an accident
– more than the amount in the Schedule for towing costs and bringing the damaged vehicle back to South Africa
– any government-imposed duties, customs, charges or stamps
– if the vehicle is a write-off and you do not bring it back to South Africa, we will deduct the value of the salvage from your pay-out. The value of the salvage will be the amount we would have received for it in South Africa. You will remain the owner of the salvage and be responsible for complying with any local government requirements2.
2 Please note that when you cross the border into the neighbouring country, you usually sign an agreement on the temporary import permit stating that you will remove the car from that country when returning to South Africa.
Example
If you successfully claim R10 000 for the repair of your vehicle, and the excess for that claim is R1 000, the net pay-out from us will be R9 000.
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