Page 15 - Hollard Private Portfolio - Version 3.4
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Understanding your policy
Review your sums insured regularly
You are responsible to make sure that the sums insured are enough to cover your insurance needs so that you are not underinsured. To cover your insured property fully, it is important to review the sums insured regularly.
You must keep to the terms and conditions
You, any person covered under this policy and the co-insured (if applicable) must comply with all the rules, terms, conditions, your responsibilities and the claims process shown in your policy wording and policy schedule. Any exclusions will also apply to the co-insured.
Obey the law
○ You must comply with the law at all times, including any by-laws and regulations relevant to your property. Do not use your insured property in connection with any criminal offence. You must also obey the laws of other countries when you are travelling.
○ We will not cover loss, damage or liability if you are involved in a criminal act. We may reject a claim and we may ask you to pay back any benefits that we may have paid for that claim and any costs we may have incurred relating to that claim.
You may not transfer your rights to another person
This policy does not give any rights to any person other than the policyholder or the co-insured (where applicable). You may not transfer your rights to benefits payable under this policy to another person. If you try to transfer the rights to any benefits in this policy to another person, we will not recognise that contract. We will continue our contract with you as if you had not contracted with someone else.
Claiming under this policy
Introduction
This section tells you everything you need to know about how to claim under this policy.
○ However, because some cover sections have additional conditions or requirements that apply only to that cover section, you should always read this section together with the cover section you are claiming under.
○ This section does not apply to the following cover sections – please refer to these cover sections for all the information on claiming:
– Cyber insurance
– Legal costs
– Personal accident
– Personal liability
How to claim
Step 1: Inform the police within 24 hours
This is particularly important when property has been stolen, a motor accident has occurred, people have been injured or died, or a criminal act is suspected. Take all reasonable steps to recover any stolen property and, where safe to do so, find the guilty person.
Step 2: Tell us right away
Contact your broker to notify us of a claim as soon as possible, but not later than 30 days after the event.
Step 3: Send us the evidence and documents we ask for within the reasonable time that we give you
We typically need the following information, but we may ask for more depending on the details of your claim:
○ Buildings, Household contents and All Risks
– A description of the damage you are claiming for.
– Photographs taken of the scene (if any were taken).
– Copies of damage reports (if done).
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