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Understanding your policy
ITOO will assist you with any queries on claims. Please call 086 100 4866 on weekdays between 8am and 5pm, and select the reason for your call. Your call will be routed directly to ITOO.
Postal address
ITOO Special Risks PO Box 87419 Houghton
2041
Tel: 011 351 5000 Fax: 011 351 8015 Web: www.itoo.co.za
Physical address
ITOO Special Risks Villa Arcadia
22 Oxford Road Parktown
2193
Compliance officer: Associated Compliance, 011 678 2533, craig@associatedcompliance.co.za Conflict of interests relating to ITOO
○ ITOO receives more than 30% of their income from any insurer.
○ ITOO does not have a relationship with any insurer that provides a financial interest other than ownership.
○ ITOO does not have a relationship with any other broker or binder holder and/or administrator that provides an ownership or financial interest.
○ ITOO does not have a relationship with any distribution channel that provides an ownership, financial interest or support service.
○ The Hollard Group has an equity interest in ITOO and Hollard has appointed a non-executive director to the board of ITOO.
Any combination of these relationships and/or ownership or financial interests may present a potential conflict and as such we need to ensure you are aware of these. A full copy of ITOO’s Conflict of Interest Management policy is available on their website at www.itoo.co.za or by written request to info@itoo.co.za.
How to complain
We hope that you never have reason to complain, but if you do, there are a couple of options available to you. While you may contact the Ombudsman for Short-term Insurance at any time, we would encourage you to please contact your broker first and follow the five-step process below.
Step 1: Complain to your broker
If you have a complaint about this policy or the service you received from us, please contact your broker to discuss your complaint.
Step 2: Complain to Hollard
Should your complaint not be resolved by your broker, please contact us on our dedicated complaints contact details and we will do our best to find a solution to your complaint. If we do not accept a claim or if you don’t agree with the amount of the claim, you may ask us to review our decision within 90 days of the date that you received our decision.
Hollard Insure Complaints Team
The Hollard Insurance Company Limited PO Box 87419
Houghton
2041
Tel: 011 351 2200 on weekdays between 8am and 5pm Email: hollardinsurecomplaints@hollard.co.za
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