Page 29 - Claims Binders Mandates and Guidelines

Motor Claims Procedures
7.4.4 instruct the salvage dealer not to dispose of or dismantle the vehicle until the salvage dealer is in possession of:
7.4.4.1 a copy of the agreement of loss
7.4.4.2 the original registration certificate and keys 7.4.4.3 the Salvage tax invoice.
7.5 If the vehicle is outside of the recognised contract area, the Hollard Insure internal Salvage team will consult with the salvage contractor/dealer and decide how best to dispose of the salvage, either by tender or otherwise.
7.6 If the vehicle is a total burn-out and is declared a code 4 (four), the Hollard Insure internal Salvage team will demolish the vehicle and keep the original defaced document as per SAIA requirements at Hollard premises, and the salvage company must keep records and proof of demolition for 5 (five) years. Photographs must be obtained from the salvage dealer and saved by the Hollard Insure Salvage team in the Salvage Register.
7.7 Record the details in the Salvage Register.
7.8 Upon receipt of the documents requested, prepare the agreement of loss for authorisation by the authorised signatory, unless the claim is over mandate, then Hollard Insure will authorise accordingly.
7.9 On receipt of the original registration/deregistration certificate, as well as the signed agreement of loss, the Hollard Insure internal Salvage team will arrange to conclude the transaction with the salvage contractor/ hire purchase agent/claimant.
7.10 The binder holder continually monitors the payments from the salvage team and, on receipt of the payment, the binder holder carries out the procedure for receipt of monies from a debtor, back into the claims account.
7.11 On completion of all the above:
7.11.1 update the salvage register and ensure that all the information is recorded
7.11.2 finalise and close the file.
The Salvage Register must be submitted monthly to the Hollard Insure salvage team for sign off and the salvage amounts must be indicated.
NOTE: NO SETTLEMENT CAN BE DONE WITHOUT THE ORIGINAL DOCUMENTS. 8. MAINTENANCE OF MOTOR SALVAGE REGISTER
8.1 Each binder holder will maintain a separate register for salvage.
8.1.1 The salvage register shall be used to record all written-off and uneconomical to repair vehicles for salvage.
8.1.1.1 As soon as the binder holder becomes aware of a write-off, the details must immediately be recorded in the Salvage Register under the schedule headings.
8.1.1.2 If the vehicle is abandoned and has no value, it must be noted in the register and authorised by the Hollard Insure salvage manager. The vehicle must be deregistered.
8.1.1.3 A vehicle may only be disposed of or stripped once Hollard Insure has taken lawful possession of the vehicle and fully disposed of the vehicle to the relevant salvage contractor.
8.1.1.4 Registration papers must be obtained on all paid up vehicles and sent to the Hollard Insure Salvage team and under no circumstances be deregistered. All requests for registration/deregistration papers on financed vehicles must be forwarded to the Hollard Insure Salvage team.
8.1.1.5 Receipt of monies must be recorded in Hollard Insure’s receipt book and deposited into the claims account.
Claims Binder Holders Mandates and Guidelines – V6: 2022 Page | 27