Page 40 - Claims Binders Mandates and Guidelines

4.1
Minimum requirements/guidelines in respect of Fidelity Guarantee
4.1.1 Employment contract
4.1.2 Copy of polygraph
4.1.3 SAPS case number and copy of the docket
4.1.4 Disciplinary process and outcome
4.1.5 Stock records and proof of process and procedures.
3.1.1.11 3.1.1.12
3.1.1.13 3.1.1.14
3.1.1.15
A copy of the policyholder’s most recently completed annual financial statements.
For electricity, water, gas, and other public supply interruptions we need the exact date of the interruption and the exact date of when the public utility supply interruption ended. We also require the reference numbers for calls made or logged, alternatively correspondence with the municipalities in respect of the interruption.
Detailed monthly income statements for 24 (twenty-four) months before the incident and from the date of the incident through to the end of the interruption period.
Daily turnover figures for the 3 (three) months before the incident during the interruption period and ideally for say 1 (one) month after the end of the interruption period.
A schedule of additional costs incurred to mitigate turnover and gross profit losses, for example, diesel for generators, buying-in products from competitors to maintain sales and protect market share, etc.
The request for information is a generic minimum request for information and more information might be requested depending on the merits of each claim.
3.2 Normal retail business
3.2.1 Information required for a retail type of business including supermarkets, fast food outlets, etc.:
3.2.1.1 A formulated claim in terms of the policy.
3.2.1.2 A brief description of the business and operations, including claimants and suppliers together with major competitors.
3.2.1.3 A description providing as much detail as possible surrounding the circumstances of the loss.
3.2.1.4 A description in as much detail as possible on the cause of the loss as far as this is known to the claimant.
3.2.1.5 For electricity, water, gas, and other public supply interruptions we need the exact date of the interruption and the exact date of when the public utility supply interruption ended. We also require the reference numbers for calls made or logged; alternatively, correspondence with the municipalities in respect of the interruption if available.
3.2.1.6 A copy of the policyholder’s most recently completed annual financial statements.
3.2.1.7 Detailed monthly income statements for 24 (twenty-four) months before the incident and from the date of the incident through to the end of the interruption period and possibly 1 (one) month after.
3.2.1.8 Daily turnover figures for the 3 (three) months before the incident, during the interruption period and ideally for 1 (one) month after the end of the interruption period.
3.2.1.9 A schedule of additional costs incurred to mitigate turnover and gross profit losses, for example, diesel for generators, buying in products from competitors to maintain sales and protect market share, etc.
The request for information is a generic minimum request for information and more information might be requested depending on the merits of each claim.
4. FIDELITY GUARANTEE CLAIMS
Non-motor Claims Procedures
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Claims Binder Holders Mandates and Guidelines – V6: 2022