Page 50 - Claims Binders Mandates and Guidelines

Annexure
Annexure
Binder Holders are required to administer claims in accordance with this Binder Holder Claims Mandates and Guidelines document, and the following annexure.
CLAIMS GLOSSARY
A list of terms, definitions and abbreviations normally used within Hollard claims.
CLAIMS PHILOSOPHY AND POLICY
The philosophy and policy used by Hollard claims in processing all claims.
CLAIMS PROCESS STANDARD TAT’S
The standard claims process TAT’s that Hollard Claims strive to adhere to. Exceptions to these timelines must be communicated to the claimants, in the event of claims being delayed.
CLAIMS REGULATORY GUIDELINE AND FAQ’S
A summary of the regulatory requirements that Hollard, and our Binder Holders are required to comply with, and frequently asked questions in respect of legislative interpretation and application thereof.
CLAIMS VAT GUIDELINE
A VAT guideline document to guide Hollard claims and Binder Holders in respect of legislative interpretation and application thereof.
Page | 48 Claims Binder Holders Mandates and Guidelines – V6: 2022