Page 8 - Bay Union - Platinum Policy Wording
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Introduc on to your policy
If you have a complaint
For complaints about this product or our services, please contact your broker who provided your ini al service, or you can contact us:
The Manager – Hollard Broker Markets
The Hollard Insurance Company Limited PO Box 87419, HOUGHTON, 2041
Tel: (011) 351-5000
Fax: (011) 351-8034
Email: Website:
If you are dissa s ed with our decision or the way we handled your complaint, please let us know. Otherwise, you can also contact the Ombudsman. You need to do this within 180 days of receiving our  nal decision.
The Ombudsman provides a free service and is a totally independent and impar al body. Their contact details are:
The Ombudsman for Short-term Insurance
PO Box 32334, BRAAMFONTEIN, 2017 Tel: (011) 726-8900
Fax: (011) 726-5501
or you can seek assistance from:
The Registrar of Short-term Insurance
The Financial Services Board
PO Box 35655, MENLO PARK, 0102 Fax: (012) 347-0221
Compliance with this sec on does not a ect our legal rights.
6 Bay Union – Pla num Policy Wording – 24 October 2016

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