Page 3 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1
P. 3
INTRODUCTION
For Hollard, customers and brokers are at the heart of everything we do. We put our customers and brokers first. In this regard, we believe that the claims experience must be in line with our "customer first" promise. We should be easy to deal with and the experience should consistently be of the highest standard. It should result in our customers feeling valued, informed and assured. The vision and claims philosophy of Hollard is shared with our binder brokers as Hollard deliberately focuses on being the insurer that our customers and brokers love, and the favourite short-term insurer. We expect that you, as our valued partner, will adopt the same approach, the Hollard way, to all our customers.
Our Vision and strategic imperatives
insure
The country’s favourite short-term insurer through the Hollard way
Embrace technology, innovation and experimentation
Leader in assessing and pricing risk
Local is lekker and efficient
Sustainable profitable growth
Positively contributing through our claims spend
Diverse, engaged, high performance team
Customers and brokers at the heart
Hollard Claims Philosophy
Our claims purpose
Customers and brokers are at the heart of everything we do. We put our customers and brokers first. In this regard we believe that the claims experience must be in line with our "customer first" promise. We should be easy to deal with and the experience should consistently be of the highest standard. It should result in our customers feeling valued, informed and assured.
