Page 29 - Personal Underwriting Mandates & Guidelines - Binder Addendums - Version 3

2 Personal Underwriting Mandates & Guidelines – Binder Addendums – Version 3
Addendum C: Hollard’s Approved Asset Inventory Service Providers
Contents Asset Inventory Survey Process
Process Responsible
person
Actions Important info/docs/
correspondence/comments
Appoint the Asset
Inventory Service
Provider
Binder Broker The average waiver benefit applies
to the Unique and Hollard Prestige
Portfolio products. The broker
needs to check that:
•
The client has agreed to the
asset inventory/average waiver
benefit.
•
The premiums are collected for
this benefit and reflect on the
schedule.
Once the above is confirmed,
proceed to appoint the asset
inventory company.
Broker sends an email to the Asset
Inventory Service Provider and
provides the following information:
•
Client’s name and contact
details.
•
The address where the survey
is to be carried out.
•
Type of survey to be done:
Contents inventory (or building
which is for the client’s own
account.)
•
Contact details where all
correspondence is to be sent
including escalation details.
Asset Inventory
Service Provider
confirms detail of the
surveyor
Asset Inventory
provider
Upon receiving the instruction,
the Service Provider (SP) must
acknowledge receipt of the
appointment and advise the broker
of the name and the contact
details of the surveyor who will be
conducting the survey.
The inventory and domestic risk
survey must be conducted within
ten working days of receipt of an
instruction. All delays must be
communicated to the requesting
party.
Asset Inventory
Service Provider
confirms when the
surveyor will meet
clients in outlying
areas
Asset Inventory
provider
If the SP does not have a surveyor
in the specified area, they must
inform the broker and confirm an
approximate timeframe when the
surveyor will be in that area and
if the fee will attract additional
travelling costs. The broker has the
right to appoint another suitable SP.
If it has been agreed that the SP
must continue with the order, the
SP must contact the client within
two working days and explain that
there will be a delay in providing
the services until it is practical to
do so.
Asset Inventory
Service Provider
confirms details of the
appointment with the
client
Asset Inventory
provider
The SP must advise the Binder
broker of the time and date of
the appointment once it has been
confirmed with the client.
The SP must make a reasonable
endeavour which is a minimum
of three calls/ messages left over
a 4 (four) working day period,
followed up by email, to contact
the client. If there is no successful
contact made, the broker must be
advised by no later than the fourth
working day with a request for
assistance.
Asset Inventory
Service Provider
conducts the survey
Asset Inventory
provider
On the agreed appointment date,
the surveyor will attend the client’s
premises and conduct the asset
inventory and domestic risk survey.
This report must be signed by the
client prior to the surveyor leaving
the client’s premises.