Page 148 - SALIK PR REPORT JANUARY 2024

Motorists can dispute their fines on the Salik website through a simple
process. A call centre agent confirmed the details of the process to Khaleej
Times.

• First, customers have to apply for the service on the website or
application. This requires them to enter their car type and plate
number.
• The portal then displays the existing fines, which can be added to a
dispute list.
• The motorist must enter the details of the dispute.
• After the application is completed, customers will instantly receive
an application reference number.
• The dispute request is forwarded to the violations department which
investigates into the matter. This takes up to 15 days.
• The customer then receives the final status through SMS — which is
either an approval or rejection.

Call centre

Customers can get in touch with RTA's call centre by calling on their toll free
number 80072545. Once the customer service agent processes the request
and creates a dispute, the motorists will receive a SMS with the dispute
reference number.
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The similar process as Salik's website takes place, where the request is
forwarded to the concerned department, after which it takes 15 days to
investigate into the matter. The customer then receives the final status
through SMS — which is either an approval or rejection.

Important things to know

• Disputing fines is free of charge through both of the above
mentioned channels.
• If an application is approved and the fine has already been paid, it is
cancelled from the system and the amount is refunded. To get the
refund, the customer must fill an electronic refund form through any
customer happiness centre.

Types of violations

Unregistered Plate Violations (URP): This fine is applied if a motorist passes
through a gate without registering the number plate and without applying
for registration within 10 working days of the toll trip. The fine keeps adding
up with each day passing by.
Dh100 penalty on the first day if the customer passes through the gate once.

https://www.khaleejtimes.com/uae/dubai-got-a-salik-violation-2-ways-to-dispute-fines-get-refunds