Page 18 - AAE PR REPORT December 2023

transactions, highlighting the convenience and reliability of our digital

solutions.
In terms of our physical presence, we've expanded our network of physical
branches to 250 branches across the UAE. We're also expanding into Kuwait
and other GCC markets to offer cross-border payment solutions to a broader

customer base. Our product and service offerings cater to both individuals
and corporates. These include foreign exchange, money transfers, bill
payments, prepaid cards, and a diverse range of corporate solutions, such as
VAT collection and domestic workers' salary payment services. Our trained

customer service representatives are readily available to assist with inquiries,
issue resolutions, and general support.
Could you elaborate on the digital strategies that Al Ansari Exchange has
implemented to streamline remittance processes and reduce processing

times, ultimately improving the customer experience?
ADVERTISING
Al Ansari Exchange is a leader in the remittance industry, providing
customers with fast, convenient and secure ways to transfer money. Our
omnichannel solutions streamline remittance processes and reduce

processing times, resulting in a superior customer experience. We offer a
variety of remittance channels to choose from, including our mobile app,
online portal, smart counters and traditional counters. Our digital channels
are highly efficient, allowing customers to transfer money quickly and easily

anytime, anywhere. Our smart counters provide services such as remittances,
bill payments, payroll salary withdrawal, credit card bill payments and cash
payments for digital transactions.
With our omnichannel approach, customers can avoid long queues at

branches, manage their remittances independently, receive real-time
updates on the status of their remittances and enjoy the peace of mind
knowing that their data is protected by the latest security technologies.
Dubai as a region is pushing its boundaries when it comes to adoption of

latest technologies and innovations. How is Al Ansari Exchange as an
organisation aligning itself to these regional dynamics and changes from
an innovation front?
At Al Ansari Exchange, we are committed to innovation and to providing our

customers with the best possible remittance experience. We believe that
technology has the potential to revolutionise the remittance industry and we

https://www.khaleejtimes.com/business-technology-review/al-ansari-exchange-is-committed-to-
elevating-the-customer-experience