Page 39 - UNIFONIC PR REPORT - DECEMBER 2023

12/20/23, 4:51 PM Riyadh Daily
"Chatbots and the WhatsApp channel helped automate the process, reducing the need for a larger team to handle phone calls for
bookings." ― Ali Essa Jaafari, Customer Service & Telesals Manager at Rekab Solution Company

2- Conversational Marketing with Chatbots: Rekab Solution Company understood the power of conversational marketing, especially with
high engagement and conversion rates- Unifonic introduced Rekab Solution Company to the world of chatbots, enabling them to launch
automated WhatsApp campaigns- This not only engaged customers effectively but also created a substantial impact on Rekab Solution
Company's growth.

Results and Impact:

The results of Rekab Solution Company's partnership with Unifonic have been transformative:
1- Increased Customer Engagement: Rekab Solution Company witnessed a significant boost in customer engagement, thanks to
WhatsApp outreach campaigns- With a 50% open rate and an impressive 10% conversion rate out of each campaign, their marketing
strategies became more efficient.

2- Enhanced Automation: By leveraging Unifonic's chatbot capabilities, Rekab Solution Company achieved impressive efficiencies- The
chatbot streamlined the process, offering real-time responses to customer inquiries and even closing tickets without agent intervention-
This not only improved customer satisfaction but also reduced response times from more than 30 minutes to just one minute.

3- Expansion and Strategic Partnerships: With Unifonic as their trusted partner, Rekab Solution Company expanded its operations to
more cities, with a focus on enhancing B2B services- The company now looks forward to integrating chatbots with their payment
gateway to provide a fully automated ride-booking experience.
4- Customer Satisfaction: Rekab Solution Company's customers have responded positively to the changes, appreciating the quicker
responses and more efficient booking processes- Rekab Solution Company's commitment to providing a superior experience has
translated into increased loyalty among its user base.

Future Growth:

Rekab Solution Company is now equipped with the tools, strategies, and support it needs to thrive in a competitive market- Their journey
is far from over, as they plan to expand their services further and continue embracing automation to improve customer interactions- With
Unifonic as a strategic partner, Rekab Solution Company is poised for an exciting future of growth and innovation.

Conclusion:

The partnership between Rekab Solution Company and Unifonic exemplifies how technology, innovation, and strategic communication
can revolutionize an industry- Rekab Solution Company's journey of transformation showcases the power of conversational marketing
and the role of chatbots in achieving remarkable results- By leveraging WhatsApp and chatbots, Rekab Solution Company has redefined
the ride-sharing experience and continues to set new standards in the transportation industry- With Unifonic by their side, the road
ahead looks promising for Rekab Solution Company.

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