Page 23 - Australasian Paint & Panel Magazine Sep-Oct 2020

SHOP GRADING • 28 AMA TRAINING • 30 RECALIBRATION • 34 TECH TALK TRANSIT
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Ben Fewtrell is the author of the Business Exceleration Blueprint, is a sought-after advisor, speaker, podcast host and traininer. He has mentored and coached hundreds of business owners in dozens of industries, including collision repair. Visit Maxmyprofit.com.au
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mented system is ok. Continue this pro- cess until the task can be successfully completed by anyone using the newly documented steps.
3MEASURE USING KPI’S
Now that your system is created you will need to monitor it to make sure that it is working and make tweaks as re- quired. Create key performance indica- tors (KPIs) that can be reported on a reg- ular basis to monitor the success of your system. These KPI’s should be your gate- way to knowing if something went wrong, and also be a way to measure the effect of any changes you make in an at- tempt to improve your system.
4ALLOW THE SYSTEM TO CHANGE/GROW
Ensure the culture in your business en- courages your team to suggest improve- ments. Your systems need to evolve over time. Review your system on a minimum of a quarterly basis to ensure it is still ap- propriate and suitable. Make any changes and corrections as required.
WHERE TO START
When figuring out where to start sys- temising, ask yourself the following four questions:
WHAT QUESTIONS OR TASKS DO I REPEATEDLY GET FROM MY TEAM, CUSTOMER, OR SUPPLIER? Stop the routine of continually answer- ing the same question or solving the same problem from scratch by answer- ing with a systemised, documented pro- cess that is easy to find.
WHAT ARE THE OBVIOUS ‘BOTTLE NECKS’ OR IN- EFFICIENCIES IN MY BUSINESS?
Identify the areas of inefficiency and devel- op systems to remove or reduce the effects these bottle necks have on your business. WHAT ARE YOU OR OTHER SENIOR TEAM MEMBERS DOING ON A REGULAR BASIS THAT COULD BE OUTSOURCED OR DELEGATED IF IT WERE SYSTEMISED?
Systemise it, delegate it and this will al- low you to spend more time on higher level/more important activities.
IS THERE ANYTHING YOU DISLIKE DOING WHICH COULD BE DONE BY SOMEONE ELSE? Systemise it and hand it over.
SOME ADDITIONAL TIPS
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Keep the systems simple and easy to use or people will not follow them. Use lots of photos, audio & video etc. This may be as simple as print- ing a computer screen or videoing someone doing the task at hand. This will make the systems much easier to follow.
Document your system in a policies and procedures or operations manual. Keep it in an easy to access format, preferably online. Make sure everyone knows where it is!