Page 11 - foodservice - June 2018

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HOSPITALITY
RETAINING STAFF IN THE HOSPITALITY INDUSTRY
For more information about recruiting staff, please visit frontlinerecruitmentgroup. com/au/hospitality.
Hospitality organisations are known for high staff turnover. The problems
this can cause includes higher overheads, lower standards of customer service, and too much time being spent managing recruitment instead of other important areas of the business.
High staff turnover rates
in the hospitality industry can be attributed to a number of factors, including the fact that a large portion of hospitality staff are transient workers such as students, travellers and migrants.
Another reason for the frequency of staff coming and going in the hospitality industry is to do with disengagement. Unless you take steps to engage your employees and keep them motivated over the long term, they are likely to become disinterested.
There are a few things you can do to help keep your hospitality staff loyal to your organisation over the longer term, including:
CHANGING YOUR HIRING POLICY
For example, if your hiring policy focuses mostly on young people,
it may be worth looking at changing this to recruit more mature employees. More experienced employees often already have the skills and knowledge required to pick up their job quickly, and are more likely to stay because they are committed to a career in hospitality.
SCREENING FOR TOP TALENT DURING INTERVIEWS
Spend some time teaching your managers how to interview hospitality candidates so they identify the workers that are likely to leave sooner rather than later, and your organisation will benefit over the long term.
REWARDING YOUR EMPLOYEES
Everyone wants to feel appreciated, and recognising your high performing employees for their great work
is a way to keep them engaged and motivated. This can help reduce the chances they will go off and start looking elsewhere.
IMPLEMENTING MENTORING PROGRAMS
A mentoring program can keep your employees invested in your business, helping them to grow and develop their skills over
the long term.
PROMOTING GREAT TALENT
If you can offer a career path for your hospitality employees, you can help encourage them to think long term about their employment with you. This in turn makes it more likely they will stay.
By making a few changes to your organisational mindset and seeking the help of a specialist hospitality recruitment agency like Frontline Hospitality,
you can improve your levels of staff retention and reduce your recruitment costs.
THE COMING AND GOING OF STAFF CAN HAVE A NEGATIVE IMPACT ON YOUR BUSINESS AS A WHOLE, BUT IT DOESN’T HAVE TO BE THAT WAY.