Page 18 - Climate Control News December 2018

Wholesalers Feature
Expansion continues for
Heatcraft in 2019
HEATCRAFT AUSTRALIA VICE PRESIDENT AND GENERAL MANAGER, DAMIAN MACKEY, TALKS EXCLUSIVELY TO CCN ABOUT THE WHOLESALER’S PLANS FOR 2019.
Heatcraft Australia’s Damian Mackey
HEATCRAFT WAS AT the centre of one of the biggest local news stories for 2018 – namely the Bei- jer Ref acquisition of Heatcraft Australia in March this year.
Despite all the headlines, Mackey said its largely been business as usual.
“We see good alignment between both busi- nesses and are excited about the future,” he said. “Our focus across 2018 and into 2019 remains with our customers – to deliver the best custom- er service through our wholesale network, sup-
ported by a best in equipment offer.
“We are pleased to say we have continued the
expansion of our wholesale network with branch openings across metro and regional areas.”
Throughout 2018 Heatcraft opened four standalone stores in Penrith, Emerald, Wagga Wagga and most recently, the Sunshine West supersized store in Victoria.
“We look forward to the growth that these
stores will generate and will continue to expand the network through 2019,” Mackey said.
“People remain a core focus for our business and we continue to build on our culture of devel- opment.
“In 2018 we leveraged external supply part- ners, a training partner and our own internal expertise to deliver sales excellence, front-line leadership and product training to over 150 of our employees,” he said.
“For our customers we are currently run- ning various CO2 Systems training courses across NSW and Victoria which have been well received.”
Mackey said feedback has been excellent and every session has been filled to capacity.
He said Heatcraft will continue to deliver these training courses across other states in 2019.
“We know the customer experience is more than people so we are equally focussing on refin- ing our stock levels and building strategic supply
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