Page 43 - Australasian Paint & Panel Jan-Feb 2020

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Parts Check into IBodyshop and as far as saving time it’s been a life saver, and the team are so supportive.
“Using Capricorn has streamlined our payments and saved a lot of administration and therefore a lot of time, as well as helping with cash- flow management.
“Being open and honest with staff and keeping them involved in the evo- lution of the business – this is has been areallyimportantpartofthejourney, and I think it should be a priority in all business,” she said.
MARK DEBONO OWNER
“The changes that we’ve implemented have created so many efficiencies and we’ve changed the culture of the busi- ness. The SOPs we’ve put in place means that we don’t have to be there every minute of the day. The team knows the procedures for answering the phone and greeting customers. Our weekly tool box meetings have reinforced other processes like taking
time to plan each re- pair,” he said.
“Max My Profit gets ustowriteouta90day plan and this helps with accountability and mo- tivation as you tick each one off.
“The I-CAR courses on
repair basics, steel struc-
tures and repair technol-
ogies and structural
foams I’ve undertaken
have been really valua-
ble. Firstly I can identify
total losses much more
accurately which saves time on writing out quotes. It wasn’t that I didn’t know the information but the courses change the way you look at the repair and really help you to quote accurately.
“I’ve got so much out of it that we’re budgeting for the boys to take the courses next year. If we’re doing every- thing right, we’ll get more work done and faster.
“My dad Dave, who used to run Cairns airport, has helped me with getting everyone to work as a team and the results speak for themselves.
“It’s been a huge learning curve to travel from where we were to where we are now. There’s still loads more effi- ciencies we can make but we’re defi- nitely on the right path.”
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