Page 39 - Australasian Paint & Panel magazine

PAINT&PANEL MARCH / APRIL 2023 WWW.PAINTANDPANEL.COM.AU
IBODYSHOP HELPING WORK/LIFE BALANCE
RIVERSIDE SMASH REPAIRS IS ONE OF THE LATEST BUSINESSES TO SWITCH TO IBODYSHOP AND THEY CAN HARDLY BELIEVE HOW IT HAS TRANSFORMED QUOTING AND THE BENEFITS TO WORK/LIFE BALANCE.
ELEN AND MOHAMAD HAJ
Obeid have been running River- ide Smash Repairs for around years. Mohamad is a qualified
mechanic, refinish and panel repair technician and the business employs eight technicians and an office assistant.
The couple have four children and Helen
does her fair share of the estimating. She had used other quoting packages in the past but found their integration with other software essential for quoting frustrating because she could only quote in the office which meant less time with her children.
Helen says: “I really did my re search because as we were growing
the business we needed to become more efficient. I really liked the set up of iBody and that’s why I picked it - there’s no searching through lines and lines - it groups everything in a really logical format, it’s intuitive to use.”
Helen was impressed at how train- ing was tailored to her schedule, she didn’t have time during the working day so the iBodyshop crew coached her via Zoom in the early evening when she was at home.
“They really know their stuff, any ques- tions I had were answered immediately.”
Helen says that using iBodyshop has reduced the time it takes to quote by 80%. “For example, before, in a normal day I might manage two to three quotes if I was lucky. Today I did 11.
Before, in a normal day
I I m m i i g g h h t t m m a an n a a g g e e t t w w o o t t o o t t h h r r e ee e q q u u o o t t e e s s i i f f I I w w a a s s
lucky. Today I did 11.”
“The main thing it’s freed me up from is taking images, sending them to my computer, downloading them and then attaching them onto Audanet. The 2-3 hours I’d probably spend every day downloading images and saving them now takes 15 minutes - so that’s a lot of time to get back.”
That time is now spent in the office and the previous backlog of invoicing is being quickly whittled away.
“Another thing I love about it is being able to scan parts invoices in - that not only saves so much time trying to find an invoice but it really speeds up the process for additionals.”
Helen also says that using the pro- gram lifts the professionalism of the shop to customer and the insurance in- dustry. “ It’s eliminated the ‘um, uh, let me call you back; let me find it’ while you rifle through the paperwork in the job folder. Now it’s a matter of one second, just give me the claim or rego number.”
“The ability for me to access the last capture of part prices which allows me the comfort of quoting at home, at night with no phone calls or interruptions is worth the monthly fee alone. Never mind the improved communication with eve- ryone and the more accurate quoting be- cause it doesn’t allow you to forget any parts - you just have to remove anything you don’t need. I have been recom- mending it to everyone,” Helen says.
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People matter
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LEFT TO RIGHT: As volumes at the shop grew Mohamad (top right) and his wife Helen needed to improve efficiency.