Page 84 - Australian Paint & Panel Nov-Dec 2020

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BEST BOUTIQUE SHOP – QUEENSLAND
PAINT&PANEL
NOVEMBER / DECEMBER 2020
BISSELL’S PAINT & PANEL
SOMETIMES IT TAKES AN OUTSIDER TO SEE THE INSIDE CLEARLY. AT BISSELL’S PAINT AND PANEL IN NOOSA, IAIN KIPPEN IS JUST THAT OUTSIDER.
laughs Kippen. “And then, me being me, I thought I’d reinvent the wheel...”
Still, sometimes the wheel does need, if not reinvention, then a new set of bearings. When Kippen began to under- stand how the industry worked, he felt that - frankly - it was lacking a degree of professionalism.
“Coming in from a financial services background, I could not believe there wasn’t a regulatory body, and there was nobody checking anything,” recalls Kip- pen. “I wasn’t very popular with my peers, because I was fully supportive of it. But now it’s gone full circle.”
Bissells is slick, orderly and it works.
“The key here is that I have a system that streamlines the process. The guys have got a system. If we follow it, every- thing will run smoothly,” Kippen explains. “There’s no stress. there’s no panic. If you walk around my shop right now, it looks like nobody is working - but we still
I
T ALL STARTED WHEN HE
was getting his replica Co- bra resprayed at the local bodyshop, where he started to
get friendly with the owner.
“ I bought the shop and it was running itself, so it was more of an investment,”
ABOVE: Sharp and modern, Bissells has huge kerb appeal and a dealer standard exterior.