Page 74 - Australasian Paint & Panel Nov-Dec 2022
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2022 FINALISTS
PAINT&PANEL NOVEMBER / DECEMBER 2022 WWW.PAINTANDPANEL.COM.AU
BEST CUSTOMER
EXPERIENCE FINALISTS
AN AREA THAT SO MANY COLLISION REPAIRERS PRIDE THEMSELVES ON, THIS IS ALWAYS ONE OF THE MOST HOTLY CONTESTED CATEGORIES.
P ERTH AUTOBODY
REPAIRS, PERTH, WA
First off this relatively new shop has outstanding customer facilities. An uber stylish and luxurious reception area and then tucked around the corner an ultra modern kitchen with complimentary hot and cold drinks,
fruit and snacks.
The Damers are fully rooted in the lo-
cal community and their reputation for quality and customer service is of the utmost importance to them.
DRIVE ACCIDENT SOLUTIONS,
BRISBANE, QLD
Another reception area worthy of a 5-star hotel, only this time with a small coffee shop complete with barista. The exterior is sharp and modern and the en- tire business is designed to offer a great customer experience.
The facility is ISO9001 accredited: “The processes we are required to have in place to meet this standard allow us to continue to provide unprecedented service and quality.”
ESSENDON PANELS, MELBOURNE, VIC
As well as keeping customers well in- formed, Essendon Panels strives to edu- cate their clientele on choice of repairer. The company has an established cus- tomer service policy that staff are trained to adhere to. Brand values are communicated through a number of channels and the company sends out a newsletter to keep in touch with its cli- ent base.
B&A MOTOR BODY REPAIRS,
MELBOURNE,VIC
Every week feedback from customer is reviewed as part of B&A’s production meetings. The team is regularly in- formed of compliments and should there be any complaints, they are thoroughly discussed and then reviewed with the customer on a resolution and opportu- nity on how they can do better. Custom- ers take delivery of their repaired vehi- cle in a dedicated handover driveway. There the respective estimator explains and reviews the repaired area with the customer to ensure they are completely satisfied before they leave.
