Page 8 - Australasian Paint & Panel Jul-Aug 2020

NEWS
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PAINT&PANEL JULY / AUGUST 2020 WWW.PAINTANDPANEL.COM.AU
SUNCORP LAUNCHES
SUNCORP HAS INTRODUCTED CUSTOMER
Vehicle Image Capture (CVIC).
Anna Cartwright, Head of Motor
Claims, Suncorp Group said: “At Sun- corp, we’re always looking for opportu- nities to improve our customers’ claim experience and earlier this month we launched our latest offering – Customer Vehicle Image Capture .
"CVIC gives selected customers the ability to upload images of their dam- aged vehicle immediately via a secured link using their smartphone.
Once submitted, images are instantly ac- cessible by the allocated repairer – mean- ing they can view the damage, plan out the repair process and in some cases even pre- order required parts prior to the vehicle ac- tually arriving on site, leading to increased efficiencies and faster repair times.
"We’re incredibly excited about CVIC and hope to continue exceeding our cus- tomers’ expectations through an im- proved repair experience.
"Suncorp recently fast-tracked a number of digital solutions to ensure insurance claims continue to be resolved quickly From increasing WebChat capabilities, extending online claims functionality, offering virtual claims assessments for commercial and consumer property to the latest CVIC initia- tion, the group continues to embrace tech- nology and digital capabilities to enhance the customer experience," she said.
AKZONOBEL WEATHERING COVID-19
IMAGE CAPTURE
AS THE COMPLEX SITUATION REGARDING
the global pandemic continues to evolve, AkzoNobel remains focused on ensur- ing employee health and safety and maintaining business continuity.
The various steps taken to continue serv- ing customers and rapidly reduce costs are proving successful the company says, while at the same time keeping the organi- sation intact and able to respond quickly to changes in end market demand.
During the first quarter, COVID-19 ad- versely impacted revenue by around mi- nus 5%. Asia was most affected through- out Q1, with other regions impacted only from the second half of March onwards.
Demand improved as some lockdown measures started to ease, although revenue for May remained around 20% below 2019.
Various cost-saving measures and strict margin management continue to be implemented throughout the organ- isation to help compensate. AkzoNo- bel has also maintained a strong bal- ance sheet due to rigorous cash management and robust working capi- tal controls.
Commenting on the evolving situa- tion, AkzoNobel CEO, Thierry Van- lancker, said: “We’re weathering the COVID-19 storm, taking care of our em- ployees while protecting our business.
“Although the pandemic situation forced us to pause key parts of our transformation, our teams have focused on minimising all discretionary costs, as well as carefully managing cash and working capital. The actions we’ve tak- en, together with our strong balance sheet, provide a solid platform for Ak- zoNobel to perform as an industry frontrunner.”
Financial results for the second quar- ter will be announced on July 22, 2020.