Page 20 - Australasian Paint & Panel Magazine Jan-Feb 2019

WOMEN IN COLLISION
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PAINT&PANEL JANUARY / FEBRUARY 2019 WWW.PAINTANDPANEL.COM.AU
First of all we agreed that the term 're- ception' and the signs for this should be changed to 'customer service'. The fa- vourite new term for front of house staff was CSA – customer service advisor which everyone felt reflected tasks car- ried out, as well as positioning the staff member as an expert firmly on the side of the customer. Another favourite was 'customer advocate'.
AWARD WINNERS
Finally we turned out attention to the women who were selected by last year's winners to receive awards. Handing out these awards was emotional for many reasons as each of our winners were moved to be recognised for their contri- bution to the industry in our four cate- gories. The purpose of these awards, now in their fourth year, has always been to highlight the huge contribution women make in an industry where they seem largely invisible. There are so many deserving women, and over 120 were nominated by grateful and appre-
The purpose of these
awards, now in their fourth year, has always been to highlight the huge
contribution women make in an industry where they seem largely invisible.”
ciative colleagues, but in the end eight were chosen. Troy Johns from IAG's sup- ply chain was there to present the awards and congratulate winners.
“The Women in Collision event is fast becoming one of the most progressive and uplifting highlight on the industry’s calendar.
“The 50 people in the room felt like there were 150, and the energy, collabo- ration and networking throughout the day almost overshadowed the awards themselves," Johns said.
“I was proud to be there on the day, and IAG is proud to support such an in- novative and rewarding program which acknowledges many of the unsung he- roes of our industry.”
CLOCKWISE FROM ABOVE: Scott Carlon-Tozer explains the concept of stinking thinking; IAG’s Ivana Sekanic; Katia Gridina from AkzoNobel interviews Russian repairer Olga Selezneva; examining stinking thinking behaviours, from left: Dianne Ruggeri; Jessica Gommers and
Kate Zovi