Page 74 - Australasian Paint & Panel Magazine Sep-Oct 2019

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SA – LARGE
PAINT&PANEL SEPTEMBER / OCTOBER 2019 WWW.PAINTANDPANEL.COM.AU
MT PLEASANT CRASH REPAIRS
IT'S BEEN A FEW YEARS SINCE WE VISITED THIS PREVIOUS AWARD WINNER IN THE ADELAIDE HILLS. TOM AND LUCIA CAMPANIELLO HAVE BEEN VERY BUSY UPGRADING THEIR BUSINESS.
T PLEASANT CRASH RE-
pairs doesn't have a lot of competition nearby and you ould argue that they didn't
have to invest the time and mon- ey they have because their customers don't really have anywhere else to go. That was actually one of the reasons for redesigning and expanding the work- shop says Tom: “We just weren't able to get enough cars out. Its old layout wasn't efficient so we decided we needed to put the extension on.” A brand new paint- shop from Termomeccanica in Italy, which Tom sourced on a trip to Autopro- motec in Bologna a couple of years ago, a workshop extension, two more bench- es and floor racks, a hoist to get the cars off the floor and a new measuring sys- tem and the shop is putting out double the volume with the same staff.
While they were at it they re-did front of house too with better customer and of-
fice facilities. “The boys are happy. Not only do they have a better workshop en- vironment including the hoists so they don't have to lie on a cold floor in winter, there's a much nicer staff room too.
As you can imagine the shop is ap- proved for every insurer and it has more than its share of heavy hits. “Adelaide gumtrees are particularly unforgiving,” says Tom. Like many business minded repairers who specialise in heavy hits, Mt Pleasant Crash Repairs doesn't do av- erage repair costs. “I tried it for a year and it didn't work.”
What many repairers are finding who aren't in the fixed cost model is that while price might be the number one priority of many insurers, key to key times and customer ser- vice are number two and three. If you can excel in these then slightly higher costs are not so much of an issue. Having their own mechanical work- shop is also a big help with key to key times and because it also offers re- tail servicing they are the one stop shop for motor-
SHOP STATS
POWELL’S POINTS
M
c
SIZE: Workshop 2250m2 STAFF: 14
TYPE OF REPAIRS: All types AVG CARS REPAIRED PW: 20 AVG KEY TO KEY: 7 days
Tom and Lucia’s repair
business has always been
well presented, organised and
capable of catering for repairs
across a wide spectrum. Instead of hooking up the van and taking off into the sunset they have undertaken a comprehensive refurbishment to improve and maintain their high standards of repair.
TOP: New paintshop and all new workshop design.
ABOVE: Tom and Lucia Campaniello’s receptuion area oozes rustic charm. ists over a large area.
Tom and Lucia say they have provid- ed 'better' customer facilities, but they are in fact stunning. Professional, styl- ish and homey all at the same time, it reflects their personality and the pas- sion that they have for the business and their customers. I especially liked the antique fire extinguisher mounted on the wall of the toilet. All in all a superb crash repair business placed anywhere in the country, but especially impres- sive given its location.