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Delivering the right front end Customer Experience
NPEDIA
Information captured for for everything in in in in the the the the area! Beyond the the the the building focus with deep understanding about the the the the the estate and and and wider community What are are are the the the the the names and and and type of plants which artist painted or or or sculpted who is is your business neighbour or or or nearest competitor the the the the quickest and safest way to to to get get anywhere in in in fin London where where where to to to find the the the best best steak where where where you you get get the the best Indian head massage or manicure This includes the the the the ‘customers trail’ exercise to to to to to view view the the the the full end end to to to to to end end journey from the the the the customer customer viewpoint and the the changing needs to to to to personalise or or inform Insta-ready
Creating an environment worthy of a a a a a picture for Instagram This thinking and and and approach ensures the the the the the reception and and and common parts are are always Insta ready! Are the the the the the pillows plumped is is is is is the the the the the surface clear and and and and clean are are the the the the the magazines straight the the the the the attention to to detail is is is is is critical and and and and is is is is is included in in in in in our our CX audit to to ensure it it it it is is is is is always looking ready
for its close up This includes our our team and and and their correct dress code and and and appearance For example: the the the the waiting area is is is looking crisp and and you you have plumped up the the the the pillows first thing in in in in in in in in the the the the the the morning morning After the the the the the the morning morning commute rush of of incoming employees and and visitors you you notice the the the the pillows have been moved To set set it it it straight it it it only takes a a a a a a a a a a a a a a a couple of of seconds to to to reset the the the the area again This attention to to detail really creates an exemplar first impression Your(re) Welcome
Personalised and and and tailored from the the the the hello to to to to the the the the see you you soon This focuses on on on on personalised greetings to to to to to our our our customers in in in the the the the way way and and and and and style that you you like and and and and and is is is is is meaningful to to to to to them It is is is is is truly YOUR welcome welcome and and and and of course YOU’RE always welcome welcome and and and and our our our team are here to to to to help PERSONALISED INCLUSIVE MEANINGFUL
Your Welcome
– a a a a a a a a welcome unique to to to to to the the customer customer and and is is meaningful and and makes a a a a a a a a difference to to to to to their day You can not deliver this without first getting to to to to know your customer customer You’re (YOU ARE) always welcome here We are are inclusive and welcoming to to everyone You’re welcome – we we we are are here to to help & create a a a a a positive good bye Meaningful Memories
Creating a a a a a a a a a a a meaningful memory for our our residents and and clients should be be something you you you consider in in in in in in in your day day to to to to day day This is is a a a a a a a a a a a a a a a a a version of going above and and and and beyond but we want you you you you to to to to really think about what would be be be meaningful and and and and memorable to to to to to the customer and and and and not just do it because you you you can This really helps to to to create and and and support a a a a a a a a a a a a a a a personal tailored experience in in in all all interactions