Page 7 - Legacy International Executive Summary

ONLINE SALES SUCCESS
ONLINE COMMUNITY ADVISOR PROGRAM
What is a Community Advisor?
• High performance team of highly focused and specialized remote real estate professionals, conducting strategic and thorough follow up to drive more qualified, onsite traffic and appointments to your communities.
• Rapid response to all inbound web and phone leads, 7 days per week
• Rapid response to website chat features, 7 days per week
• Supplemental onsite support as needed (event support, etc.)
How Can We Help?
• Customized platform to meet the specific needs of your team, your community, and your customer
• More qualified traffic and leads
• Rapid response to customer across all platforms, increasing your conversion rate
• Reduced buying timeline and quicker sale conversion
• Provide a cohesive and excellent customer experience, regardless of your onsite set up
• Trust your data (and decisions) with improved CRM Management
• Increase your ROI
Recruiting & Hiring
• Selective and thorough approach when building our teams
• Be as involved, or uninvolved as you wish
• 4 Step Interview Process
Unparalleled Training
• Initial Training - Your Community Advisors hit the ground running, delivering immediate results after training
• Week 1: Legacy Professional Selling System & Community Deep Dive
• Week 2: Putting it all together,
• Ongoing Training
• Weekly remote training
• 1 onsite visit per month
Operational Support & Integration
• CRM Integration and enhancement
• Website live chat implementation and set up
• Objective call tracking
Accountability & Evaluation
• • •
Detailed Weekly Reporting
Monthly Review Session & Report
Daily oversight of team by LIRP HQ (listen to calls, read chat transcripts)
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RESORT • RESORT •
LUXURY RESIDENTIAL • ACTIVE ADULT • METROPOLITAN LUXURY RESIDENTIAL • ACTIVE ADULT • METROPOLITAN