Page 11 - IAV Digital Magazine #483

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A Woman In Maine Says She Got 500 Letters From United Healthcare Within Five Days
By Faith
Karimi and Carm a Hassan, CNN
(CNN)A Maine woman has a message for United Healthcare after it sent her over 500 letters: Make it stop! Please!
Stephanie Lay said she found the piles of let- ters from the insurance com- pany stashed in her mailbox between Thursday and Monday.
"A week ago Thursday was the first wave of letters, I got 46 letters," she told CNN. "I immedi- ately called United Healthcare insur- ance and told
them I received 46 letters of the same letter."
Maine woman gets 500 letters from United Healthcare
And the letters just kept coming, piling up to more than 500 by Monday.
They were addressed to her son, who has autism and lives in a private care facility, she said. But instead of her son's name inside when you opened them, the letters said Dear Maine's Department of Health and Human Services
-- in Cincinnati, she told local media.
Maine woman gets 500 letters from United Healthcare
The letters were about a $54 or $0 healthcare claim that United Healthcare said is not covered,
Lay said.
When she asked United Healthcare why she was receiv- ing a mountain of letters, she was told it was a cod- ing issue, she said.
In a statement, United Healthcare told CNN it's working
to resolve the issue but it can- not provide details due to pri- vacy require- ments.
"We have deter- mined the cause of the problem. We are very sorry this occurred, and we have contacted the family to dis- cuss the situation with them," the health insurer said.
Lay said the let- ters all have a message at the bottom urging people to go paperless. " I'm thinking they had to take down half of a forest just to send this," she said.
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