Page 41 - HW November 2019
P. 41

 “We are dedicated to listening to our customers, trying to understand our customers’ needs and how we can make it better”
HAND & POWER TOOLS
MAKITA
(NEW ZEALAND)
On Awards night, Managing Director, Max Serikawa, was justifiably proud of the progress of Japan’s Brave Blossoms in the Rugby World Cup, and he’s equally proud to have taken out the Hand & Power Tools category once again.
How does it feel to win? “Feels great! It’s all about our teamwork. TEAM (Together Everyone Achieve More).”
What does he feel sets Makita apart from the competition? “Listening and executing.
“We are dedicated to listening to our customers, trying to understand our customers’ needs and how we can make it better. Then we make a plan, take action for execution, and ask for feedback again. We are not the ones to judge ourselves.”
Who would Max like to thank for this recognition? “All our customers and Team Makita New Zealand.”
FINALISTS – SUPPLIER OF THE YEAR – HAND & POWER TOOLS
MORE AT www.facebook.com/nzhardwarejournal NOVEMBER 2019 | NZHJ 39
























































































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