Page 3 - Test_Flip_PDF_Q4

Welcome Welcome to the Q4 edition of the Customer Service Retailer Newsletter. 2020 has been a challenging year for everyone and we have all had to make fundamental changes to the way we operate and talk to our customers; streamlining and strengthening our digital presence has been at the core of this change. We are pleased to share in this edition many of the physical to digital moves that have been made and give a glimpse to new future developments in the next 6 months. We feature articles related to the Digital Customer Journey through XENTRY Portal applications, B2B Connect our new trade platform, as well other digital enhancements that showcase our ongoing commitment to embracing more efficient ways of working for you and our Customers. 3