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er Journey Job Preparation August 2020 XENTRY Order Pre-workshop job prep. Vehicle check-in, customer dialogue & authorisation of work. Communication November 2019 XENTRY Com Two-way digital communication channel. Used for all pre, during and post workshop visit customer communication. Workshop Quarter 4 2020 XENTRY Workshop Key functionality used by Technicians from XENTRY Order, displayed in one place. Invoicing/ Payment November 2019 XENTRY Pay Invoice sent to customer with payment link. £5 million worth of invoices paid since April 2020. Digital check-in & electronic signature October 2020 Automatic status updates via Status Tracker Qtr. 1 2021 eVHC CitNOW/ CDK/XENTRY integration H1 2021 DIGITAL CUSTOMER JOURNEY ey 7
