Page 22 - MC Level 2 EFAW

Casualty communication
• Be honest about their condition
• Be careful of what you say which could distress them further
• Maintain eye contact when talking to them, and be aware of your body language
• Take your time when talking to them, particularly for the vulnerable groups such as the elderly and children
• Allow your casualty to explain how they are feeling. It could help you make a diagnosis enabling you to offer the right treatment
• In respect of their injury, avoid medical terms that they may not understand
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