Page 4 - Something's Brewing - February 2021
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Page 4 www.beveragestandardsassociation.co.uk
FEBRUARY. 2021 | VOL. 14
Farrer's Gold Service Award
North West based tea & coffee merchant awarded “The Trusted Service award has always been
customer service excellence award for the second about recognising companies that go way beyond
year the norm in customer experience and generate
great feedback from happy customers. This year,
Second year success despite the incredible challenges of a global
For the second year in a row John Farrer & Co, pandemic, so many companies using Feefo have
Kendal, has picked up a Feefo Gold Service continued to provide remarkably high levels of
customer service award, which follows on from service and they deserve a huge amount of credit
the company’s recent success in the annual Great for what they have achieved.”
Taste Awards, in which they collected three
individual products awards. General Manager Dave Walsh is delighted with
the result:
About the awards “At John Farrer & Co Kendal, we try our hardest to
The annual Feefo awards are an independent seal ensure our customers receive the very best service
of excellence that recognises businesses for we can provide! Which is why we’re delighted to
delivering exceptional experiences, as rated by announce that we’ve received a Feefo Five-star
real customers. Gold award for 2021. As you can imagine we are
all thrilled with this award, especially for the
Created by Feefo, Trusted Service is awarded only second year in a row. The fact that this is based
to businesses that use Feefo to collect genuine directly on our customers’ feedback makes it
reviews and insights. Businesses who meet the particularly meaningful for us. Satisfied customers
high standard, based on the number of reviews are key to our business, so it is great to receive
they have collected and their average rating, confirmation via Feefo that we are getting it right.
receive the award. A highly valued badge of Receiving this award once again, alongside our 3
approval, this accreditation remains unique, as it is Great Taste awards, in a year when Covid-19 has
based purely on the interactions with real made doing everything really challenging means
customers. As all reviews are verified as genuine, recognition of the hard work the team has put into
the accreditation is a true reflection of a business’ two of our passions: serving our customers and
commitment to outstanding service. giving them great Tea & Coffee.’’
Farrer’s are pleased to say that they collected over
175 reviews between 01 January 2020 and 31
December 2020, with a Feefo service rating
greater than 4.9 out of 5.0. Ordinarily Feefo gives
Gold Trusted Service awards to businesses that
have collected at least 50 reviews between 01
January 2020 and 31 December 2020, with a Feefo
service rating of 4.5 and above. For further information please
visit: http://farrerscoffee.co.uk/
Congratulating John Farrer & Co Kendal on
winning this year’s award, Steph Heasman, Contact: 01539 720020
Director of Customer Success at Feefo,
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