Page 162 - In Pursuit of the Sunbeam.indd

human resource functions:
• to measure applicants during selection;
• to educate new hires during orientation;
• to continuously develop leadership;
• to establish an individualized development plan;
• to encourage appropriate performance;
• to strengthen customer relationships through clear understanding; • to mentor and coach others;
• and to serve as standards for team decision-making.
Competencies actually become the career ladders for growth in the emerging organization. They are a pathway for personal growth of every staff person - and that in turn supports the growth of the household.
Systems Approach Guides Development
You are creating a living system, a dynamic system to replace the task based system represented in the institution. The institution uses procedures to reduce the range of possibilities so that the institution can be assured of the outcomes. However, this system doesn’t work well to foster growth and change much less produce desired outcomes. A living system shakes up the possibilities, but you must plan to more consciously move everything in sync so that nothing falls between the cracks when the shifts occur. In a living system, as one system moves, all other systems must shift and adjust. A living system is responsive to individual need, and flows accordingly. You will continually be challenged to move with the shifts, and to consider the effects on everything else.
How do you monitor the quality of this living, shifting system? By determining the ability of the system to meet the need of every resident. Resident choice drives system change, and even the smallest of resident choices can touch every system in the household. Remember that as everything shifts and changes, you must assure regulatory compliance or something will fall through the cracks.
WE IMPLEMENT THE CHANGE, ENERGIZED CHAOS ERUPTS
This is a time of celebration and satisfaction for all, as well as the time to resist any and all temptations to go back to the old way.
Focus first on where you are, what is now and what is next. Save time later to reflect individually and as a team on what might come later, and
Provoke the System Embrace Chaos We Develop
We Implement Change Org. Becomes Ever Learning
Organizational Transformation 147 ORGANIZATIONAL
“You will continually be challenged to move with shifts, and to consider the effects on everything else.”
“Resident choice drives system change, and even the smallest of resident choices can touch every system in the household.”