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Key
CONTACTS
Below are some of your most commonly used key contacts, but we have created an in-depth document to help you identify exactly who to reach out to for your varied needs throughout each step of the booking and travel process. In addition to providing you with new, individualized email addresses, we also created a handy chart so you can know how you can best receive assistance - via chat, email or over the phone. Click here to view and download the full document!
PRE-ARRIVAL INQUIRIES
[Before your client departs for vacation] vesupport@vacationexpress.com
IN-DESTINATION INQUIRIES
[While your client is on their vacation] travelsupport@vacationexpress.com
POST-TRAVEL INQUIRIES
[After your client returns home from vacation] posttravel@ vacationexpress.com
CONTRACTED GROUPS INQUIRIES
[Assistance with contract follow-up, concessions, etc.]
groups@ vacationexpress.com
CONTRACTED GROUP DEVIATIONS
deviationgrp@ vacationexpress.com
EXPRESS GROUPS INQUIRIES
[Code confirmation, code errors/changes, discounts, concessions, rooming and transfer reports] expressgroups@vacationexpress.com
GENERAL AIR QUESTIONS
[Including ticket refunds] skedsupport@vacationexpress.com
AIR NAME CORRECTIONS
airnamecorrection@ vacationexpress.com SCHEDULE CHANGES
schedulechange@vacationexpress.com COMMISSIONS
accountingsupport@vacationexpress.com
GENERAL SALES RELATED QUESTIONS
[Freebies, VERewards, etc.] salessupport@ vacationexpress.com