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Are conversations with a chaplain confidential?
Employees can be confident that nothing they say will go beyond the chaplain*. Since conversations with
chaplains are confidential, chaplains do not report the content of these conversations to management or any other
party, not even to other chaplains. With this in mind, employees are safe to talk about any issues they are dealing
with in their professional lives, as well as in their private lives.

If there were ever a situation where an issue comes up that the chaplain feels could be better handled by another
chaplain with different areas of expertise, the chaplain would ask permission from the employee before
collaborating.

Most chaplains are not professional counselors, and the role of a chaplain is not to serve as a counselor. However,
there may be times when a chaplain feels a counselor would handle the employee’s situation best. In these cases,
the referral protocol would be discussed with them.

Chaplains do not take notes for any purpose other than perhaps their own memory, so they are able to remember
basic information between visits. This information is not shared with anyone, if it is written down at all. Any other
specific questions about the confidentiality policy can be discussed in further detail directly with the chaplain.

*Except in cases of child abuse or when someone poses an immediate threat to him or herself or the safety of someone else. In
such cases, employees will be informed that the conversation is venturing into an area where the chaplain is obliged to report
what is discussed and asked if they want to continue.

What about employees who may not want a chaplain?
A Chaplain Assistance Program is a voluntary benefit. A chaplain is available to the employee 24/7/365, but it is
entirely up to the employee if they would like to contact a chaplain and talk to him or her about anything.

The chaplains will not force a relationship. Chaplains will let the employee lead the relationship. They will be
consistent and available, but they will not initiate a deeper conversation unless the employee invites them in.

What types of cases typically involve chaplains?
Chaplains are available to listen and to help in any number of situations, large and small. Chaplains are there to
walk through life with employees, as both confidant and advisor, as needed. Chaplains are also certified to enter
jail facilities, emergency rooms, and accident scenes. Chaplains will assist employees with issues pertaining to
hospital care, family and marriage care, substance abuse, stress management, and interpersonal conflicts. Some
chaplains can also officiate at wedding ceremonies and funeral services.

Does the chaplain provide long-term counseling services?
Chaplains will not provide counseling services, but chaplains will provide care for those who are in need of
professional counseling by helping to connect them with a counselor, either from the company’s insurance
network or from the chaplain’s own referral network.
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