Page 421 - eBook Version 8 Book 1 of 2 JUL 2022

Research Administration SOP No: R-Rec-105
SOP Title: Documenting Telephone or Email Encounter/visit
Remote User Guide for Jabber
This document outlines a method for remote users to utilize the Children’s Health Cisco phone system remotely with the Jabber softphone application on a laptop or desktop computer without the need to use a VPN connection. This method can also be useful if the remote user is having voice quality issues (e.g. call drops, one way audio, etc.) due to high latency.
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Prerequisites for Remote Work Required Equipment
Finding Jabber on your computer Logging into Jabber for the first time Configuring Jabber audio settings
How to Make a Call Using Jabber
How to Answer a Call Using Jabber How to put a Call on Hold Using Jabber How to Transfer a Call Using Jabber How to Conference a Call Using Jabber
PREREQUISITES FOR USING JABBER REMOTELY
You must have Internet Services. Listed below are just few available.
You must be enrolled in DUO two-factor authentication. • Click here for instructions on how to enroll.
You must have a Jabber account.
You must have the Jabber Client installed.
• The Jabber Client software is preinstalled on CHST provided computers.
• The installation file for Jabber can be found here.
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