Page 373 - eBOOK VERSION 8 BOOK 2 of 2 JUL 2022

STANDARD OPERATING PROCEDURE Research Administration SOP No: E001
SOP Title: Clinical Research Educator’s Office Hours
5. SPECIFIC PROCEDURE
5.1 Feasibility in Utilizing Interim Research Education Support
A. Planning
• The educator will make available their planned office hours with their respective units at least one-two weeks in advance.
• As appropriate, the educator will hold scheduled office hours of 6-8 hours in duration each week to be dedicated for research education and training.
B. Requestsforappointments
• When contacted for support that cannot be resolved within 5 minutes, the educator will refer all persons to find the next open appointment during the planned office hours.
• Persons will be instructed to request an appointment with the educator to meet for purposes of training and competency check-off and onboarding of new assignments.
6. PROCESS MAP
Office Hours Process
Make planned office hours available on shared calendar at least one month in advance
Hold office hours of 6-8 hours in duration each week
Refer requestor to review shared calendar to find next open appointment
Contact for support
Request can be No resolved in 5
minutes?
Yes
Discuss and resolve request
Make appointment on shared calendar during free time
7. CHANGE HISTORY
SOP no.
Effective Date
Significant Changes
Previous SOP no.
E001
10/01/20
Added modified research education coverage plan; Included reference to RA guidance and COVID command structure and the advisement to complete this process virtually whenever possible
E001
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Appointment Requestors
CREs