Page 5 - GBC Spring 2019 ENG

Spring 2019 • Vol. 23 • Issue One
Shifting from Customer Service to Customer Experience:
Dennis Moseley-Williams
Want to attract more customers and improve your bottom line? Check out the feature article for strategies to create the ultimate customer experience from the best in other industries.
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Golf Business Canada Online
NGCOA Canada members can log on and access current and all past issues and resource materials at www.ngcoa.ca.
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THE FIRST TEE
Make 2019 Your Best Season Yet
Jeff Calderwood
6 Key Levers To Drive Value
Don Holmstrom
The 3 Rs: Retention, Referrals, Real Data
Matt Welliver
RESEARCH REPORT
GBC Magazine
The 2018 Canadian Golf Rounds Quiz
GBC Magazine
There’s An App For That
Brandon Clark
NGCOA Canada Members’ Clubhouse
The Latest Member Events
MARKET PLACE
For Sale: Golf Course Real Estate Listings
CANADIAN IDEA
On Course Food & Beverage Delivery
Slade King, Play Golf Calgary, AB
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Moving Forward Together
PARTING SHOT
Passing the Torch
Message From Past President, Steve Spratt Message From The President, Lesley McMahon
Golf Business Canada 5