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In Full-Service Restaurants (FSRs), staff who take mini breaks without permission make the table turn times last longer, which limits efficiency and how much you will make that night.
In Quick-Service Restaurants (QSRs), there’s always something to do. Pizza boxes need to be folded, kitchen ingredients have to be refilled, counters need to be cleaned, etc.
When these tasks get overlooked for a cell phone check, your staff will quickly be overwhelmed during a busy shift with all the work they didn’t
get to when they were supposed to. This also hinders efficiency, and a lack of organization can be a big turnoff for customers when their wait time is minutes longer than they’re accustomed to at a competing restaurant.
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