Page 40 - GBC spring 2018 eng

1st Place Idea
Text For Service
Nevin Dun eld, (left)
The Links of GlenEagles Golf Course, Cochrane, AB
nevin@gleneaglesgolf.com
Our idea was to implement a service where golfers could text us from the course when a service was needed.
This service received many different requests, whether it was golfers who hadn’t seen the beverage cart recently, thought the pace wasn’t moving quickly enough, or were on hole 8 and would like a breakfast sandwich ready for them at the halfway house. We were able to accommodate all requests on most days!
To provide this service, we used BamText software that would display the text message on all our computer screens in the Proshop, as long as the program’s website was open. The text would appear until it was dealt with by a staff member.
When golfers checked in, our staff would ask for at least one cell phone number from the group, so that we could text their number to ask how the round was going and to ask if they needed anything. In addition, we sent a text roughly 4.5 hours later, thanking them for playing.
We also placed a red sticker on each cart windshield that explains the program and includes the phone number for golfers to text.
On slower days, this service allows us to run with fewer on course staff and still provide the service that our clientele anticipate when coming to our facility.
We can now keep better track of our golfers’ experiences and gain a better perspective on how our on course services are meeting clients’ demands.
40 Golf Business Canada
with Jim thompson
Chris Isaac (right) Product Specialist Turf Equipment and Utility Vehicles, Kubota Canada
Delegates of the 2017 Golf Business Canada Conference & Trade Show exchanged proven revenue boosting or expense management ideas from their facility at the NGCOA Canada Question Period: Great Canadian Idea Fair.
Presented by Kubota Canada, the Great Canadian Idea Fair is one of the most highly regarded and bene cial components of the annual Golf Business Canada Conference & Trade Show.
The 1st place winner was given an opportunity to choose the Kubota tractor, mower, or utility vehicle of their choice. The selected Kubota vehicle will be delivered to the winning club, and will be theirs for one full season. Kubota also provided the top four winners with generous gift baskets.
The top four ideas will be presented in upcoming issues of Golf Business Canada magazine.
1st place “Text For Service”: Nevin Dun eld, The Links of GlenEagles, AB
2nd place “Future Star Junior Program”: Lee Tamburano, Canadian G&CC, ON
3rd place “Data Analysis”: Sylvain Beaudet, Groupe Beaudet, QC
4th place “Giant Year End Giveaway”: Paul Kelly, Glendenning Golf, NL