Page 44 - Thinkk Flip book

Business beyond transactions: KK with William Campbell ex-CEO of Phillip Morris USA
When the Management and Workers Union of Godfrey Phillips India were locked in in fin a a a a a a a a a a a a a tough negotiation on on on on salary increments they finally reached an an agreement on on on on a a a a a a a a a a a a a figure of Rs 2 100 After speaking with KK KK the the the management returned to to the the the Union to to say that KK KK had approved a a a a a a a a a a a a figure of 2 2 200 The The Workers Union were taken aback at at at at this unexpected generosity The The gesture immediately eased the the the next round round of of negotiation and the the the the the friction de-escalated And finally during the the the the the third round round of of talks the the the the the the workers themselves shut down three troublemakers from within their Union and made everyone sign the the the the the agreement put forth by by the the the the the management ” A
bond of trust had been built by by KK’s gesture which made the the the the workers feel assured that the the the the management was equally concerned for their well-being In business as in in personal relationships the foundation is trust trust Invest in in in building trust trust by giving more than is expected Trust always reaps dividends