Page 6 - FocusED - 1st TT 2018
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n Increased frequency of engagement surveying
n Team goal setting sessions, internally and between the various departments that a group interacts with (in the past we have developed inter- departmental contracts for deliverables)
n Employee input into community involvement efforts
This is just a brief summary, but when looking at the new demands of today’s workforce (think millennials), for an organization to sustain an engaged staff, models of the past must be updated. The reality of the cost on either partial or non-engagement is
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simply too high. As more products/ services come to the market and features begin to resemble each other, the differential advantage has been, and will continue to be, your staff’s attitude. With an economy that is overwhelmingly service oriented, the emphasis must be SERVICE, and the only way to achieve superior, competition winning service is with an engaged team.
Hope you all enjoy our latest edition which deals with this topic.
Best regards, Mark
