Page 25 - Unlocking innovation

learning point
What went well
What The demand for replication of the project activities far outstripped available funding. Time
could have been better
The activity made measurable improvements to education and health-care-related public services through developing a complaints mechanism, and led to signi cant local scale-
up and replication. It successfully created a complaint handling system that aligns with
the country’s law on public services and reforms. The activity also mobilized additional resources, with local governments committing just over $129,000 in counterpart funding to replicate the innovation at selected districts and provinces.
Because the team members were working with previously-trained local government sta and community members, the project’s speed and success was enhanced. The project self- replicated in 14 other community health centers with their own local budget and internal facilitator team.
constraints on team members meant that there was insu cient documentation of the innovations and their impact. If the activities had been implemented across more sites simultaneously it would have helped make an even stronger case for wider scale-up. It would have been better to expand government involvement from the District Health O ce and BAPPEDA (District Plan“ning and Development O ce) to more institutions such as the District Tourism O ce.
The community complaint concept from the program is extraordinary.
well, because for the accreditation requirements, the planning aspect should also explore the community’s inputs. Previously, we used to get community feedback through SMS, complaint boxes, or WhatsApp, but now with the multistakeholder forum involving the”community in complaint surveys, there is additional valuable input that helps us progress towards accreditation.
Rini Endrawati
Doctor and Head of Bubakan Community Health Center, Pacitan
ntly undergoing the accreditation process, and as the head, I need this sort of feedback so we can improve services. If we link the community complaint survey to the accreditation process, they match
Our community health center is curre
18 Unlocking Innovation for Development