Page 37 - Unlocking innovation

learning point
Time and resources invested in building the business case, together with buy-in from senior management and formation of a dedicated team of Insta n Champions at an early stage, contributed to the team’s ability to drive implementation forward, notably when facing unexpected challenges. Without these, it would likely have taken even longer to implement, or failed. The coalition of partners with aligned strategic visions contributed to overcoming key challenges that caused the longer phase of running the old and new systems in parallel.
The activity was also useful for banking regulator Bangko Sentral ng Pilipinas, which had put it in a regulatory sandbox while related regulations and processes were updated.
Had ADB processes and guidelines been clearer and not as stringent, it would have made the activity run more smoothly. It was di cult to t it into existing and rigid project de nitions.
What Building-in time allowance for the unknown into the implementation schedule may have led to a more could have realistic timeline. Working with a cloud-based SaaS system and a service provider in a di erent time been better zone can be challenging, especially during technically intense periods. The service provider factored in
ample support during implementation, but the extent of required support was underestimated.
Working with a service provider as a committed and responsive partner rather than seeing the system change as mere procurement was essential to overcome this issue. Continuous training to ensure e ective use of the system is necessary, but bringing branch level sta to headquarters is costly
and time-consuming, and often needs to be scheduled on weekends. Using new communication technologies would reduce costs and save time.
What went well
30 Unlocking Innovation for Development